Frequently Asked Questions (FAQs)
Impact Leisure Services (ILS)
How can I work out which level of support I require for ILS activities and holidays ie. low, medium or high support needs ?
As part of the program, all people wishing to utilise the service will be assessed by an ILS staff member and be assisted in completing the holiday booking form. This will ensure that people receive a service that meets their needs and will also ensure that they are matched with other compatible participants.
Are the Support Workers qualified?
Impact has a team of qualified support workers who have experience in disability, recreation and travelling. They are therefore able to provide optimum service and support to participants. All staff have first aid training, resources such as mobile phones and training in emergency procedures.
What is included in ILS holidays?
Included in the cost of the holiday are:
Participants will only need to bring money for personal spending.
What else does ILS offer?
ILS offers a Social Club on the last Friday of each month from 6.00pm to 9.00pm at Impact Support Services Inc. at 2/156-160, Drummond Street, Oakleigh, Vic 3166. Social Club is a drop in activity for everybody involved with Impact. At the Social Club, we encourage everyone to have a great time, meet new people, catch up with friends, and enjoy a party atmosphere. The cost is $10.00, which includes meal and activities and $1 soft drinks. Feel free to dress up according to the evening theme.
Funded Carer’s Respite Program
Is there a cost involved to be a part of the Funded Carer’s Respite Program?
There are no costs associated with the Funded Carer’s Respite Program.
How do I apply to be part of the Funded Carer’s Respite Program?
Individualised Support Service
How is Individualised Support Service funded?
It is funded through the Victorian Government - Department of Human Services (DHS). The level of support provided is based on the assessed individual needs of the person. Individualised Support includes all individualised packages which are funded through the DHS.
Individualised Support service also offers a 'Fee for service' pricing schedule which is available for individuals who have an intellectual disability, acquired brain injury or neurological disorder who are not in receipt of a departmental package. Please click here for the 'Fee for service' pricing schedule for details and costs.
How is the service managed?
A Coordinator works with and manages staff who support the participants. Each person is unique and their support is tailor made to incorporate their wishes, desires and interests. Every effort is made to appropriately match staff and participants.
What kind of staff do you have?
The staff team consists of various ages, backgrounds and qualifications. All staff are committed and passionate to their role of support workers, from casuals to permanent. All staff have current First Aid level 2 certificate.
How is support planned?
Each participant works with staff to decide their strategies to achieve their desired goals. Planning is conducted regularly and where possible we use the 'one person, one plan' approach. Planning involves all people that are involved in the person’s life. A person's plan is directed by them, involving whoever they choose and incorporates all lifestyle aspects. Every person's plan is unique as it reflects their life, in their way.
Impact Access Service
(Now merged with the Individualised Support Service)
Mental Health Service
Does it cost anything to attend the Mental Health Service?
There is no cost to join the Mental Health Service, however, some groups charge a fee to help cover costs. e.g. The Art group costs $3 to help subsidise the art materials that are provided. At Re-connect you pay for what you eat and there may be a charge for outings where there are admission costs and/or food provided.
Is it compulsory to attend once I have joined the Mental Health Service?
As part of your commitment to your rehabilitation we encourage you to attend regularly. If this is not possible we encourage you to speak to your keyworker to see what can be arranged.
How long can I come to the Mental Health Service?
The Mental Health Service is a rehabilitation program, therefore it is different for everyone based on the level of support that is needed. Only you know how much support you need, and how long that may take is up to you.
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