IMPACT is a community-based not-for-profit organisation primarily funded by the Department of Human Services, Victoria. IMPACT’s head office is located in Oakleigh and a branch office is located in Frankston. IMPACT provides support services for people with intellectual disabilities, psychiatric disabilities, and neurological disorders and the people who cares for them. IMPACT Support Services formally IMPACT Leisure Association (IMPACT) became an incorporated association under the Associations Incorporation Act (1981) in 1992. IMPACT gained quality accreditation status conferred by the Quality Improvement Council (QIC) Standards and Accreditation Program in August 2008. This accreditation certifies that IMPACT complies with the relevant standards and that IMPACT has established an ongoing quality improvement program. The Qualiy Improvement Council certifies that IMPACT Support Services Inc has met the Council's accreditation requirements.
OUR VALUES
OUR MISSIONImpact works with people living with disability and/or mental illness to help them live their life, their way. It provides opportunities to participate in community life and assists them make informed choices to live life to its fullest. Their life, their way! OUR WORKImpact prides itself on being responsive to the diverse needs of the community it serves and making a positive contribution to people’s lives. It provides opportunities for all participants, allowing them to make informed choices about how they participate in community life. Our responsive, innovative and flexible support services are delivered through day programs, home based outreach, independent living support, recreation and leisure, respite and carer support.
Individualised Support
Access Program
Mental Health Day Programs
Leisure & Respite Options
OUR STRATEGIC PLAN
Deb Blaber (President) driving the Strategic Plan
YOUR SAYIMPACT’S Participants Reference Group (PRG) The PRG is a self elected group that meets on a regular basis to provide a forum for participants to communicate their concerns and solve problems. The PRG provides participants a means of contributing to the development of IMPACT. The process used to establish and develop the PRG is participative and is driven by the participants about the issues they believe are important. Each program group is represented by elected representatives (2 year tenure) plus one emergency person. The PRG is involved in the development of IMPACT. This is achieved by:
If you would like further information about the PRG you can contact your Participants Reference Group Representative by contacting Rhonda De Wit on 9568 6144 she will be happy to provide contact details. IMPACT Quality Assurance IMPACT Support Services (IMPACT) formally IMPACT Leisure Association became an incorporated association under the Associations Incorporation Act (1981) in 1992. IMPACT gained quality accreditation status conferred by the Quality Improvement Council (QIC) Standards and Accreditation Program in August 2008. This accreditation certifies that IMPACT complies with the relevant standards and that IMPACT has established an ongoing quality improvement program. Privacy IMPACT is committed to ensuring your privacy and confidentiality is protected consistent with our obligations under the Information Privacy Act 2000 (Vic) and the Health Records Act 2001 (Vic). Any information provided will be used only for the purpose intended and will not be disclosed without consent unless otherwise required by law. (See Impact Policy P6002) Complaints IMPACT encourages participants to let us know if they are dissatisfied in any way with the service that they are receiving. Our complaints policy and procedure upholds your right to have a complaint heard and dealt with respectfully and privately in a systematic and timely manner. (See IMPACT Policy P6001) Decision making and choice IMPACT recognises that participants have the right to make choices, and to be represented and/or involved in the decision-making processes in all areas of their lives.
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NEWSLETTER
Please contact Reception on 9568 6144 to receive a copy of our Newsletter
Media Releases
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IMPACT Leisure Services (ILS) -
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Mental Health Program -
Individualised Support Services
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Participants
About Us
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