Southern and Northern Access Program (SNAP), an innovative support program for people with progressive Neurological Disorders, is a non – government community based program managed by IMPACT.
The program aims to provide support services for people with neurological disorders, their carers and families, which are of a high quality, and that advance the development to promote the dignity of people with neurological disorders.

Services provided through SNAP are available to people whom:
- Are between the ages of 18 and 64;
- Who reside in either the Northwestern or Southern Metropolitan regions of Melbourne; and,
- Who are significantly reliant upon the support of unpaid carers.
SNAP provides a range of support options to individuals who participate including:
- 1:1 support;
- day activities in group settings (where appropriate);
- recreation and leisure options;
- access to respite opportunities;
- individual budget of $250.00 per financial year to spend on your choice of recreational activity; and,
- provision of an appropriate car for specific needs.
Vacancy Co-ordination for SNAP is managed through the Department of Human Services, Disability Client Services, Intake and Response Southern Metropolitan Region.
Applications must be made by completing the Service Needs Register (SNR) Application Form.
For more information contact the SNAP Coordinator on 9568 6144, or click here to contact us online.
For an SNR Application Form, please contact:
Disability Client Services – Intake & Response on 1300 131 079
Frequently asked Questions
How many people are linked into SNAP?
There can only be 30 people on the program at 1 given time.
There are 24 places available in the Southern Region and 6 places available in the Northern Region.
What if I do not get along with my allocated support worker?
The SNAP Coordinator will assess the situation and where possible arrange an appropriate/suitable worker.
Is there a waiting list to get onto SNAP?
Yes, but it is advisable tocomplete an application form. When a place becomes available your application will be reviewed. The vacant position is given to the person who is in the highest need with minimal supports.
What are some of the activities that other people in the SNAP program participate in?
Attending community events that are of personal interest such as; theatre, movies, writing classes, galleries, shopping, banking and attending computer courses. Also, attending medical appointments, visiting the library and taking part in art exhibitions.
Do I need to find my own way to IMPACT?
No, your allocated community support worker will pick you up from your home and drive you to your activities for the day.
Who will be taking me out?
You will be linked to a community support worker that best suits you and your needs. The staff come from a variety of backgrounds, they are all dedicated to providing quality support and community access.
What we are seeking in people who want to work as a SNAP staff member or volunteer?
We are seeking applicants who are able:
- to demonstrate a high degree of friendliness, patience and compassion;
- to have a good sense of humour;
- to have skills in the area of lifting & transferring;
- to be flexible working within the program & within the team ;
- to be able to use common sense when needed;
- to be sensitive to peoples needs;
- to have an understanding of a neurological disorder.
Fee For Service Scheme
When people no longer meet the criteria to stay linked to SNAP we can provide a fee for service Scheme, please contact the SNAP coordinator for more information 03 9568 6144.